We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery at sales@himalayansecrets.com with images of the damage. We will arrange for a replacement or refund, including any return shipping costs incurred.

To start a return, you can fill out the form above, or contact us at sales@himalayansecrets.com. Be sure to attach images of the defect/damage if you email us.

Certain items, such as perishable goods, personalized products, and items marked as final sale, cannot be returned. Please refer to our Return Policy for more details.

If the product was damaged during shipping, we will cover the return shipping costs. If the return is due to any other reason, the customer is responsible for paying the return shipping costs.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at sales@himalayansecrets.com.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.